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“IF YOU KEEP DOING WHAT YOU’VE BEEN DOING, YOU’LL KEEP GETTING WHAT YOU’VE GOT”
Responding to RFPs is a time-consuming process with many natural barriers to achieving quality and efficiency – not the least of which is the typically heavy reliance on subject matter experts (SME) who may not have direct responsibility for RFP completion, nor the sales quota carried by those who do. To be successful in today’s market, companies have to be more flexible than before. Rapid product development cycles and stiff competition force vendors to not only respond as quickly as possible to RFPs but to constantly update and refresh their repository of RFP knowledge. Considering a collection of previous RFP documents to be your RFP knowledge base just doesn’t work. The valuable and difficult responses to significant RFP questions must now be categorized, centralized, stored, and made accessible to everyone involved. Because you are reading this white paper, we may assume you have come to the same conclusion. The goal of this paper is to help you identify some of the key considerations when evaluating and selecting a software solution to improve your RFP quality, effectiveness, and response time.
What To Look For
Your goals and needs are unique. But the following points should help you while you evaluate competing RFP products. Consider each one; decide how significant each is to you; and rate solutions accordingly.
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Chuck Keller is Owner of Keller Proposal Development and Training
and President of ProposalCafe.com
(excerpt from Proposal Writing: The
Art of Friendly and Winning Persuasion)
So far, this chapter has centered on analyzing your readers
and writing the proposal to meet their needs. What about the needs of the
writer who is faced with a problem that even the best proposal writer can face:
writer’s block, or the inability to begin or sustain a writing assignment? The
following tips can help you start and then keep the words flowing.
Tip #1: Follow your outline and storyboard.
Use the outline and storyboard to get you moving at the
outset—and keep you moving—by listing details that will form the basis of your
writing.
Tip #2: Write quickly.
Force yourself to write quickly. Don’t worry about errors in
word choice, grammar, or mechanics; just get as much material written as you
can. Writers can slow themselves down when they dwell on every word, trying to
create perfect copy during the drafting stage. Reserve that penchant for
perfection for the editing process (assuming that perfection is ever attainable).
Tip #3: Write in any sequence.
Don’t feel compelled to write in the order the information
occurs in the outline. Instead, start writing the body sections that you feel
most inclined to write; then later piece the draft together.
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Organizational Communications, Inc.
An important part of finishing any proposal is making the final page count. Many government agencies have a policy of returning excess pages to the bidder unread. At least one agency starts their review by counting pages from the front of the proposal. When they get to whatever their magic number is, they remove all the rest and send them back to the bidder unread. If this happens to your proposal, you have problems. Not only will your evaluators not see something that your team thought was important (whatever was in those returned pages), you will probably be judged "non responsive" to parts of the RFP. You will also have left your evaluators with the indelible impression that you cannot follow instructions… not exactly a message to make someone want to choose you instead of a competitor!
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During the past 18 years, I have worked as a Proposal Manager /
Technical Writer for many Fortune 500 companies and numerous medium and small
businesses. My work has focused on helping Government contractors to prepare
proposals ranging in size from $20,000 to $4 billion. These proposals have
primarily been for contracts in the fields of telecommunications, information
technology (IT), logistics, and base operations and maintenance (O&M)
support contracts. In doing this work, I have noted the amount of effort
individual companies place on planning the proposal process varies greatly. Many
companies fail to win contracts they could win by not giving enough attention to
prior proposal planning. However, the degree of efficiency in this critical
aspect of securing Government contracts is not contingent on company size. There
are many medium-size and small companies that are good at this - and they
usually don't remain medium-size or small for long.
The amount of prior planning (the level of detail) in
proposal operations planning has a direct impact on the quality of the final
product a company submits to the Government for evaluation.It also has a
significant impact on the efficiency of the assembled proposal team to produce a
quality product. Stated differently, well-planned proposals cost less money to
produce and result in a higher quality product. Two issues that cost companies
money and should be addressed early in the planning process are: 1) In-house
staff and outside consultants are expensive and their time on site needs to be
thoroughly planned in the administrative sense. 2) An effective proposal file
structure must be in place prior to beginning the writing effort. The structure
should be simple and concise, and one that allows the writers to write
efficiently within the proposal's time constraints.
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Especially after reform in contracting, past performance has
become the section that often decides who wins or loses the contract. The dozens
of proposals we have worked during the past three years have usually assigned 30
- 40% of the total evaluation score to past performance. Past performance can
assume an even more important position in the proposal, how-ever, because no
Source Selection committee is going to awarda contract to a vendor lacking
strong past performance.
The key questions are these: (1) How complete is the past
performance archive? (2) How is the process of preparing thepast performance
going to be managed? And (3) who is going to write the past performance?
It has been our experience that the number of companies that
maintain an up-to-date past performance archive is small. The usual case is that
the past performance citations are outof date, incomplete, or non-existent.
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